Privacy Policy

1. Who We Are

Horlaz Ltd ("we", "our", or "us"), registered in England and Wales under Company Registration Number 16671157, with our registered office at 3 New Park Road, Leicester, LE2 8AW.

2. Data We Collect

To calculate accurate quotes and perform cleaning contracts, we collect:

• Contact details: Name, telephone number, and email address.
• Property details: Property address, postcode, property type, room count, and access instructions.
• Payment data: Processed securely via Stripe. We never store raw payment card numbers on our servers.

3. How We Use Your Data

We process your data strictly to fulfill your cleaning service contract, dispatch DBS-checked cleaners to your premises, send automated booking confirmations, and process payments.

4. Your Rights Under UK GDPR

Under the UK Data Protection Act 2018, you possess the right to access, rectify, or request erasure of your personal data at any time by contacting our Data Protection Officer at info@horlaz.co.uk.